Enjoy same day flower delivery Victoria Park when you place your order before 2 PM
DELIVERY INFORMATION
Timed Deliveries
Flowers On McMillan can not guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.
Flowers
While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Flowers On McMillan uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.
We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.
Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.
If the flowers are for a timed event like a funeral, the florists will do their best to assist.
However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.
If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form.
For Gifts:
Flowers On McMillan can not guarantee any specific delivery times for Gift Baskets and Gift delivery. Our suppliers use 3rd party courier services such as Australian Air Express Couriers and are only given a guarantee of a delivery date not time.
You can track the progress of your delivery by contacting the courier service with your consignment number - which can be obtained from HQ.
DELIVERY INFORMATION
Please reach us at mcmillanflorist@hotmail.com if you cannot find an answer to your question.
Due to the difficult nature of delivering for the following events/places, Flowers On McMillan and its suppliers cannot guarantee delivery to certain locations and times.
While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.
Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.
If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form. If the order is for a timed event or difficult to deliver area we strongly suggest you provide an alternative address for delivery.
At Flowers On McMillan we try our best to ensure your flowers are delivered on time to the right location. Unfortunately, Flowers On McMillan cannot offer same day delivery or deliver to some locations due to their remoteness. Some deliveries may be required to be collected from the nearest town or depo, if this is the case the recipient will be notified.
Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.
Some areas Flowers On McMillan cannot deliver to include locations outside of the Perth Metropolitan area, including some of the outlying suburbs of the Greater Perth area.
Flowers On McMillan cannot deliver to the territorial islands of Australia including but not limited to Thursday Island, Horn Island, Stradbroke Island, Herron Island and Fraser Island.
We do not guarantee delivery to the following places:
Hospitals (especially Intensive Care Units)
Army, Airforce and Naval Bases
Ships
Jails
Secure Buildings
Hotels
Mines
We apologise for any inconvenience but delivery to these areas can be very difficult.
Same delivery is guaranteed throughout Victoria Park and surrounding areas on orders placed before 3 PM in the recipient's time zone, Monday - Friday and 10 AM Sunday.
Same day delivery can be available on orders placed after these times, but it is not guaranteed.
Flower deliveries to residential addresses usually occur between 9:00 AM and 7:00 PM.
Same Day Delivery Exclusions: There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Flowers On McMillan will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around.
While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice.
Same day cut off and delivery times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day, Easter and Christmas. Please check the website or check with us first by calling (+61) 8 9470 6496 - 04 3248 2510 for the order cut off time and delivery times for these days.
The courier fee starts from $13 for a local standard weekday delivery. The fee then varies depending on when delivery is required, the time the order is placed and where it is going.
Flowers On McMillan are not responsible for deliveries if the recipient is not at the location at the time of delivery.
If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.
If there is a contact phone number on the order form, the courier may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the courier will attempt to deliver the gift on the specified delivery date.
If the recipient is not at the location when the delivery is made, the courier will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplier.
If the courier deems the location to be a "safe" location the item will be left at the address provided. In these cases delivery will be deemed to have been made successfully. If you do not want the order left at the address please ensure this information has been provided in the special instructions field on the order form.
Flowers On McMillan will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once.
Alternatively, the recipient may have to collect the order at the florist/courier's premise.
In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18 and similar conditions may apply in other countries. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Flowers On McMillan of any responsibility in this regard.
Alcohol Deliveries with Flowers:
Flowers On McMillan does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol are very complicated.
Why Flowers On McMillan does not guarantee the delivery of alcohol with all purchases:
- Flowers On McMillan is unable to guarantee the recipient of the gift is over the legal age in that state or country.
- The recipient of the gift may have certain religious beliefs
- Certain countries or States have laws that prohibit the sending of alcohol
- Certain countries or States require florists to possess a licence to send alcohol with flower orders
If you place an order that includes alcohol and we are not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will be advised of this replacement.
Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.
Alcohol with Gift Baskets:
If an item in our gift range contains alcohol as per the description on the website, alcohol will be delivered with the item. Flowers On McMillan cannot deliver more than 2 litres of alcohol with an order.
McMillan Florist
43 Mcmillan Street, Victoria Park Western Australia 6100, Australia
Copyright © 2023 Flowers On McMillan - All Rights Reserved.